Best Practices for Presenting Quantum Evidence
Parties and counsel consider multiple factors when weighing the expertise of alternative quantum expert candidates. These factors might include the following examples:
- Does the expert have sufficient practical experience and expertise in the technical matters that the expert evidence is required to address?
- Does the expert have experience in the particular industry or sector pertinent to the matters in dispute?
- How frequently has the expert been cross-examined?
- Has the expert been publicly criticised by a judge or tribunal?
- Has the expert published articles or texts on the issues in dispute?
In our experience, it is far less common for the selection process to focus on the expert’s skills in terms of presenting evidence both in writing and verbally.
Perhaps it is assumed that all quantum experts are equal when it comes to drafting written evidence and presenting verbal evidence. However, that may not necessarily be the case.
In this chapter, we provide observations and suggestions for best practices in presenting persuasive quantum evidence based on our personal experience in connection with:
- drafting the expert’s instructions;
- preparation of a persuasive quantum report;
- producing and presenting the evidence on which the expert relies; and
- effectively presenting data at hearings.
Drafting the expert’s instructions
The framework within which the quantum expert operates is determined partly through instructions. Specific instructions might enhance or limit the expert’s ability to provide persuasive evidence. Common issues to consider include:
- framing the scope of work;
- preserving the independence of the expert;
- ensuring that the expert is not asked to venture beyond their expertise; and
- coordinating multiple experts.
Framing the scope of work
Ideally, the expert’s instructions should be framed in consultation with the expert, who ultimately will have to work within the parameters of the instructions. Generally, it is better to err on the side of an instruction being broad rather than narrow or prescriptive. The objective is to instruct the expert on the issues that they should be reviewing but not to pre-empt the conclusion that they might reach. If experts are consulted during the formulation of the instructions, this should help to avoid the expert being invited to provide opinions outside their area of expertise.
Legal instructions can significantly affect how damages are calculated and the result of those calculations. Issues such as the valuation date, the interpretation of whether a tax regime is legal or illegal, whether an expropriation is legal or illegal or is, in fact, actually an expropriation, are all examples of issues that could significantly affect the damages determined by the quantum expert. The tribunal and all parties involved should understand that the tribunal’s decisions regarding liability and legal issues may necessitate adjustments to the damages model assumptions.
Allowances should be made for the scope of the quantum expert’s opinions to evolve and expand. This is particularly so in the case of the claimant’s expert, who may find that the respondent’s expert has developed the issues on which they are opining beyond the scope of the claimant’s expert’s original instructions.
The expert’s report should identify any legal instructions used as a basis to support the tribunal’s understanding of the origin of important aspects or assumptions reflected in the damages assessment.
Preserving the independence of the expert
An incisive observation on issues of party-appointed independence was written by Mark Kantor, who stated:
The incentive (the moral hazard) to present an opinion harmonious to the engaging party is in fact present from the very first contact with the party or Counsel regarding the expert’s possible engagement, regardless of the obligation to maintain objectivity. Some prospective experts resist that lure while others succumb.
More succinctly, and arguably more cynically, an unknown judge in the 19th century stated an opinion that has often been repeated in various apocryphal forms since:
[there are] three degrees of liars: the liar simple; the damned liar; and the expert witness
The requirement of an expert’s independence is cited in most available codes of conduct for experts, usually including professional organisations of which the expert may be a member.
For example, Article V of the International Bar Association’s Rules on the Taking of Evidence in International Arbitration (the IBA Rules) concerns party-appointed experts and requires that an expert’s report must contain:
- details of the expert’s past and present relationships with the parties, their legal advisers or the tribunal; and
- a statement of the expert’s independence from the parties, their legal advisers and the tribunal.
Similar requirements for professional independence and objectivity are included in almost every professional code of conduct in every specialist professional organisation to which a quantum expert witness can belong (e.g., CFA Institute, American Institute of Certified Professional Accountants (AICPA), Institute of Chartered Accountants, National Association of Certified Valuators and Analysts (NACVA)).
A persuasive expert report should include a declaration of independence to demonstrate the expert’s awareness and acknowledgement of his or her professional responsibility.
A popular strategy during cross-examination is to attempt to demonstrate the expert’s lack of independence by portraying his or her calculation as being based on aggressive assumptions that are reverse-engineered to support the case of the side that has hired them. This might sometimes be true. If so, it should be drawn to the tribunal’s attention.
However, a distinction should be made between assumptions based on legal instructions or interpretation of the factual matrix based on counsel instruction versus inherently biased assumptions.
Examples of such instructions may be to assume that specific actions by either party are illegal. Given a particular set of instructions, one expert may calculate damages, whereas another expert with a different set of instructions may conclude that there are no damages. This, in and of itself, does not indicate that either expert is not independent or has not approached the assignment in an unbiased or impartial way. These differences may well represent the effect of the legal arguments that are at issue in the case.
One way to address this, and to provide the tribunal with the information required to reach a well-informed assessment of damages, is to instruct the expert to critique the calculation of the opposing expert and provide some level of alternative calculation that considers the opposing party’s interpretation of liability issues and the fact pattern.
This can range from conducting a sensitivity analysis of the variables that drive the opposing expert’s damages model to a complete recalculation of damages under different assumptions. In this way, the expert demonstrates independence not only in appearance but in fact.
If the opposing expert’s opinion is unopposed on the alternative interpretation of liability or legal assumptions, the tribunal has the choice of accepting that expert opinion or making its own adjustments. Thus, providing an alternative calculation has the benefit of protecting the party from being forced to overcompensate the other party or being undercompensated if the tribunal decides in favour of the opposing party.
Avoid asking the expert to go beyond their expertise
Article 5 of the IBA Rules, as revised in 2010, states that an expert report must contain ‘a description of his or her background, qualifications, training and experience’, while the UK Civil Procedure Rules caution that experts should give unbiased opinions on ‘matters within their expertise’.
Although there is no specific definition of what constitutes expertise in international arbitration, one can rest assured that the expert’s qualifications will be raised in cross-examination if relevant qualifications and skills appear to be lacking.
Persuasive evidence should include a discussion of the expert’s education and experience. An expert report might include an appendix providing further details about the expert’s pertinent education, specialisation and case experience.
When hiring experts for a case, it is useful to consider the expert’s skills, knowledge, education, expertise and training (often referred to by the acronym SKEET). Take the time up front to define the scope of the expert’s testimony and stick to that. This means refraining from asking the expert to make inappropriate assumptions, ignore critical evidence, or produce a calculation that will not survive professional scrutiny. It also means avoiding asking an expert to stray out of their lane and testify in areas on which they are not qualified.
In some cases, this may lead to the need to hire multiple experts, which adds complexity to the evidence being presented.
Coordination of multiple experts
The engagement of multiple experts might complicate the delivery of expert evidence, prompting a number of additional considerations.
First, it is important to ensure that there is limited overlap between the experts’ assignments. The scope of each expert’s assignment should be clearly demarcated so that there is no conflict between the experts (real or manufactured) that counsel could exploit during cross-examination.
The integration of the experts’ work should be described in their respective reports, indicating which inputs and opinions are being put forward by each of them. If there are any areas of overlap, the experts should confirm that they each believe the assumed inputs are reasonable. In general, however, it is best if areas of overlap are minimal, or avoided entirely.
Second, it is critical that the timing of the deliverables is carefully considered, such that the experts can achieve their filing deadlines. The work of technical experts, such as engineers (e.g., for production projections) or pricing experts, invariably will feed into the calculations of the quantum expert. This will necessitate that the engineering reports be completed well before the filing deadline. Damages calculations can be developed without critical inputs only to a certain point, and it is not advisable to wait till the last minute to finalise the calculation.
A persuasive quantum expert’s report should include a description of the inputs they have taken from other experts and how they have incorporated these inputs into their calculation (i.e., if any conversions or adjustments have been made).
Third, each expert should work only on the issues that are within their area of expertise. This does not mean that the quantum expert can plead ignorance about the origins or bases of inputs from technical experts. The quantum expert must always be tasked with testing the reasonableness, to the extent possible, of the assumptions feeding into their damages calculation. For example, are the figures being provided in nominal terms (i.e., inflation included) or real terms (i.e., inflation not included)? Do the provided inputs include value added tax or not? These are just examples of factors affecting the inputs that could ultimately result in an incorrect damages calculation if inputs are misused.
Finally, the quantum expert may not know the full detail of how various inputs were derived. Nevertheless, at least at a high level, they should understand how the inputs are derived and the reasoning behind the applied approach. The quantum expert is not just a ‘human calculator’ but should seek to understand and test why the inputs they are provided with are reasonable. In turn, the technical expert should also understand how their inputs feed into the damages calculation at a high level. This helps to avoid some of the potential errors described in the preceding paragraphs and ensures that the technical expert has provided the correct input for the purposes that the quantum expert is using that input.
A persuasive expert report will identify the sources of information used, including references to other experts, and may provide an assessment of the reasonableness of this information, especially when employed as a critical parameter in the damages calculation.
Preparation of a persuasive quantum report
It is the quantum expert’s role to assist the tribunal in its understanding of damages, including:
- the relevant facts and circumstances (i.e., those that affect damages);
- the adequate approach or methodology to assess damages; and
- the identification and verification of the required assumptions.
The quantum expert’s report is the principal tool to discharge his or her obligation to assist the tribunal. Typically, this is where most of the expert’s time is spent.
A persuasive quantum expert’s report should provide all the information and explanation required to enable the tribunal to comprehend, evaluate and, if required, adjust the amount of damages put forward by the expert.
Every quantum expert has their own personal style; thus, no two quantum expert reports (even if based on identical instructions and information) will look the same. Neither does every expert’s report achieve the objective of being persuasive.
Based on our cumulative experience of writing hundreds of quantum expert’s reports (and reading a similar number of reports from opposing experts), we can make several suggestions that, if applied, might assist with the preparation of a persuasive expert report. They include:
- identifying the audience and writing with their needs in mind;
- the use of visualisations (e.g., graphs, charts or figures);
- the specifics of a responsive expert report; and
- the specifics of a joint statement.
Identify the audience and write with their needs in mind
The drafting of an expert report (like the drafting of a memorial or a pleading) is an art form. The tribunal might be presented with thousands of pages of submissions to read over the months leading up to a hearing. The objective is to provide sufficient detail to portray the critical assumptions and the reasoning behind them accurately and then to summarise those results logically and persuasively. However, the expert should avoid going too far and merely filling up hundreds of pages with overly detailed descriptions of analyses performed. This balance is surprisingly nuanced.
Quantum expert reports should be as concise as possible without losing the detail that could distort the essential elements of the calculations and the expert’s conclusions. This is challenging. If too many details are omitted, as is the practice with some experts seeking to provide the tribunal with an ‘easy’ answer, they risk misrepresenting the facts and the substance of disagreements with other experts.
Further, experts risk failing to address their audience adequately by:
- excessive use of technical jargon;
- failing to provide sufficient explanation; or
- the use of unduly complicated sentences.
Unscrupulous experts might mislead their audience by relying on alleged facts without providing or referring to relevant evidence, by referring to unrelated third-party data (such as studies or articles), or by reaching a conclusion that considers neither the facts nor the references but appears to be out of the blue.
We suggest that the quantum expert report serves two primary purposes, and the expert should write it with those purposes in mind.
First, it is vital that the report is written so that the tribunal can follow the arguments.
Thus, it is helpful to begin a quantum expert report, particularly in complex cases, with an executive summary that provides an overview of the expert’s principal opinions and summarises the key takeaway points of each following section of the report.
This provides the tribunal with a road map to follow as the expert provides further detail in the subsequent sections. The executive summary should be sufficiently detailed such that the tribunal understands, at a high level, the key opinions, which will then be in their minds as they read the rest of the report. This should provide the detail behind the analyses performed that led the expert to form these conclusions.
Second, the quantum expert report should provide the detail necessary to enable the opposing expert to understand and critique the presented analysis, calculation and conclusion. More detailed calculations and findings can be layered into the report in:
- cited appendices providing model output;
- appendices with more detailed explanations of more complex assumptions, inputs or parts of the calculation; and
- the native format model.
This shortens the length of the main report and makes it easier for the reader to absorb the detail of complex calculations without the text becoming overwhelming or cumbersome.
Visual aids, such as graphs, charts and figures, help the reader to form an observation pictorially. They are an excellent tool for streamlining key findings. If presented in a helpful manner, summary tables ideally will become references for the tribunal both at the hearing and during its deliberations. Graphs, charts and figures also break up long stretches of text that can otherwise become monotonous to review.
Visuals should be accompanied by explanations of the main points to ensure that these key takeaways are not missed or misinterpreted (e.g., the central message of the visualisation should be expressly stated, such as ‘the following graph portrays the relevant earnings during the years 01 to 03’).
The components of a graph or diagram (its headings, columns, lines, sections, etc.) should be explained in a legend.
The source data used to create a visualisation should be disclosed to allow a review, recreation or alteration of the graph or figure. It will usually suffice to provide this data in an appendix or an exhibit.
To the extent that the visualisation is not straightforward to read or understand, a brief introduction to help the reader interpret its content may be helpful (e.g., when using a bubble chart to include a third variable represented by the size of the bubble in addition to information represented on the x-axis and y-axis).
The report should include the information and explanation that the expert will provide if he or she is invited to explain the visualisation to the tribunal in person.
Visualisations should be avoided if they serve no apparent purpose (i.e., merely repeating a limited number of data points already discussed in the report).
Finally, overly complex or crowded visualisations should also be avoided. Although it may be tempting to combine all analysis into a single graph, the test should always be whether it can be explained and understood easily and quickly.
Responsive expert reports
The drafting of responsive expert reports requires that the main conclusions of the opposing expert report be critically analysed and that the key assumptions be addressed with thorough counterarguments. This can be achieved by mirroring the structure of the other expert’s report or by summarising its content differently. Essentially, this summary should include the other expert’s conclusion and main arguments.
Tribunals might be assisted if the expert can identify the critical assumptions or issues (i.e., those with the most significant effect on the damages) in a comparative table.
Assumptions that the expert believes to be aggressive or incorrect should be highlighted, and the expert should present any analyses or research to demonstrate why the tribunal should not accept these assumptions. In such cases, it can be helpful to perform sensitivity analyses to illustrate the effect on the damages calculation if different and more reasonable assumptions are applied.
Joint statements, presented in a similar style to a Redfern schedule, and drafted together by both experts are a favourite technique of tribunals to attempt to identify the key quantum issues on which the experts agree and those on which they do not, including precisely on what bases the experts disagree.
This exercise can be very tedious and challenging. Experts are often reluctant to concede on many issues that are the bases of their opinions, so there are frequently few areas of true and complete agreement.
The exact language of the statement is always the subject of argument and deliberation and invariably goes through multiple iterations. Both sides usually endeavour to have the ‘last word’ by adjusting their commentary to respond to the commentary of the other side, leading to even more iterations. In the end, the exercise, although difficult for the experts involved, is useful for the tribunal in providing another opportunity to see the opposing arguments side by side.
Putting specific ground rules in place at the outset can assist in making the process of preparing a joint statement more efficient. These include the following.
- The experts may wish to consider one or even several in-person or virtual meetings to see if they can identify areas of agreement. Sometimes these meetings can be helpful in pointing the quantum experts towards working together on a joint document from the outset.
- Each party’s quantum expert should only be allowed to edit their own arguments and not those of the opposing side. This would seem to be self-explanatory, but it often is not.
- The substance of the joint statement should be based on and sourced to the preceding expert reports and evidence submitted in the arbitration. The joint statement should not be used as an opportunity to introduce new arguments or evidence.
- Counsel for the parties and their quantum experts should agree at the outset how many iterations of the document will be allowed. As in the arbitration itself, generally, the respondent’s quantum expert should have the last word, as long as it does not introduce new arguments to which the claimant’s expert has not had an opportunity to respond.
Producing and presenting the evidence on which the expert relies
Identification of relevant evidence
In international arbitration, information supporting a calculation of damages comes from a variety of sources. The best are usually contemporaneous documents from the parties involved in the arbitration, obtained either directly from the engaging party or through discovery from the opposing party.
Obtaining contemporaneous documents from the engaging party can be challenging, particularly if significant time has passed. Employees who were working at the company at the time may have been promoted to other departments or even moved on, perhaps even to other parts of the world.
In cases of alleged expropriation, in which the claimant may have been barred from entering the facilities or shut out of the local accounting systems, there may not be a complete record of contemporaneous documents to support the case. If there are disputes between shareholders, the majority shareholder or joint venture partner may not have given the required access to company records to the other shareholders or partners in the enterprise.
In either case, the imposed (i.e., beyond the control of the party) limitations to contemporaneous documentation should be noted in detail in the expert report, because the tribunal often grants leeway in such cases when the record is complete.
If contemporaneous documents are limited, it is helpful for the expert to produce a document request that should be a ‘wish list’ of all types of documents on which the expert could rely in developing the damages calculation. In this way, counsel and the engaging party can be directed to look for all contemporaneous documentation that may be useful. If the record of contemporaneous documents is not complete, the expert can assist by preparing a document request to attempt to obtain these documents through discovery. In such cases, the expert may have to rely on the statements of fact witnesses both in conjunction with contemporaneous records and in place of them.
If the opposing party successfully blocks access to contemporaneous documents that may be in its possession, it may be possible to ask the tribunal to draw an adverse inference as to why the opposing party is unwilling or unable to produce requested documents. Adverse inferences often lead to the production of responsive documents by the opposing party, which are invaluable support for the damages calculation.
Damage model inputs extracted from contemporaneous documents should be benchmarked, whenever possible, with the company’s performance in other similar markets, to the performance and metrics of comparable companies in the industry, and with reported performance metrics for the industry from independent third-party sources.
These are excellent information sources to compare with contemporaneous documents or witness statements to confirm the reasonableness of key assumptions. In some parts of the world, comparable company and industry analysis can be difficult to find because third parties less commonly report on them. In such cases, the expert may identify potentially less comparable but still relevant information for use as a proxy to test the reasonableness of his or her fundamental assumptions.
Finally, in some instances, counsel will ask the expert to make certain assumptions and report on the effect on the damages calculation that results from these instructed assumptions. Quantum experts should take great care in accepting instructed assumptions, particularly if the expert disagrees with them from a technical, or any other, standpoint.
Instructions on legal issues, liability issues and the interpretation of facts are types of instructed assumptions that are regular components of legal instructions. Instructions to make a specific assumption about financial or accounting issues, projections or other areas within the quantum expert’s purview, however, are less common and should be considered carefully. If the quantum expert adopts these instructed assumptions, they should be identified as such. The instructed assumptions should also be accompanied by appropriate caveats that the expert is not necessarily providing an opinion on the reasonableness of this assumption.
Production of evidence
When producing a report, the quantum expert should also produce all calculations to provide the opposing quantum expert with the opportunity to fully critique the bases of the damages calculation, being in possession of all the supporting materials. The production of supporting information should be complete, namely:
- models and calculations in native format;
- full documents rather than just excerpts; and
- full translations rather than just excerpts.
Calculations should be produced in native format so that the opposing experts can review them expediently. Though it usually can be done, it is time-consuming, onerous and inefficient to recreate models based on copies in .pdf format.
In our view, this should be a standard production requirement so long as it is a quid pro quo arrangement; if one expert is not compelled to provide the native format models, then the other expert cannot be expected to offer them either.
The use of proprietary programs to generate calculations (such as developing hypothetical market pricing scenarios) can be problematic in terms of production. These programs or software can be costly to procure and usually cannot be shared by the expert because of licensing restrictions. In such cases, the response of the opposing expert is somewhat limited if they are unwilling (or the opposing party is unwilling) to purchase the same software.
The party’s internal software programs, or programs provided by third parties that the party regularly uses in managing their business, such as deriving inputs for making projections, might have been used by the expert to incorporate into the damages calculations. In this is the case, it may be possible to allow the opposing expert access to a test version of the program to run scenarios. Although there is no obligation to do this, efforts should be made to allow the opposing expert to validate the calculations and the reasonableness of the approach.
Experts should also provide in full any documents on which they have relied, not just excerpts. On many occasions, experts take citations out of context or misrepresent the meaning of the passage they are quoting, whether intentionally or not. There may be additional contrary information in an article or study being referenced that the opposing expert has omitted. Therefore, the expert should review the source in its entirety to ensure that the meaning of the citation is represented accurately.
The same rule of providing complete documents where practicable applies to documents in languages other than the language of the arbitration. Typically the parties agree on translations that are to be provided if documents in languages other than the language of the arbitration are referenced or relied on. In such cases, it is highly beneficial to the expert, particularly during testimony at the hearing, to have the document fully translated. This is particularly important if the expert is not fluent in the other language. Although this can involve significant added costs, throughout the arbitration, the availability of all the documents in one language should streamline the review process by both parties’ counsel and experts and facilitate referencing documents in one common language throughout the arbitration, particularly at the hearing.
Effectively presenting data at hearings
The hearing is the culmination of what often represents years of hard work, multiple reports and, potentially, joint statements. Meticulous and detailed planning up front is the key to success at the hearing. Critical considerations include:
- how and when to present any updates to the calculation;
- preparation of a direct opening statement;
- ground rules for procedures for the hearing, in particular for a virtual hearing; and
- the use of witness conferencing.
These aspects of the hearing can each be beneficial in presenting the expert’s findings to the tribunal to further its understanding of the expert’s opinion. However, each of these areas can also be fraught with peril if the participants do not invest adequate time for preparation. Even a great case with a very favourable set of facts and a solid expert opinion to support the damage suffered can be significantly damaged if the tribunal is confused or even misled by a woeful presentation or a skilful expert on the opposing side.
Presenting updated calculations
Preparation should begin, logically, with an assessment of whether or not anything in the expert’s calculation needs to be updated and when this update should best occur.
Most experts include language in their report to retain the ability to update their calculations and opinions should new information become available.
However, it is not always a foregone conclusion that the tribunal will allow it. From the expert’s perspective, in terms of the duty to provide the most accurate and up-to-date information on which the tribunal may base its decision, it seems only logical that such a provision be honoured.
The persuasive quantum expert will provide updates for errors discovered (if any) after the expert report is issued. They may consider whether key events have occurred post-filing that significantly affect their calculations (e.g., the sale of some of the assets of the subject entity that the expert is valuing as part of the arbitration, a change in relevant tax law, or industry-specific legislation).
Considerations as to when the update should be disclosed include the scale of the update and the timing of its discovery. When considering a significant change, it is preferable to update as soon as possible, usually through a supplemental expert report. Minor updates (for example, typographical errors) could be disclosed at the beginning of the expert’s testimony. Notably, the closer to the hearing the need for the update is discovered, particularly any that are likely to have a significant effect, the less practical it is to make the update and still keep the hearing on schedule.
The direct statement
It has become customary for the experts to present to the tribunal at the beginning of their testimony. This direct presentation allows the expert to present the key points that they feel are critical to the damages calculation without the distortions and confusion that can sometimes occur during cross-examination. It can also allow the expert to begin a dialogue with the tribunal and answer its questions directly.
To be most effective, the quantum expert should identify a small number of significant points to highlight rather than simply rehashing entire reports at a high level. This is also an opportunity to identify for the tribunal the critical issues on which the experts disagree, so the expert should consider how to make these points clearly and succinctly, and what visual accompaniment will best aid in accomplishing this objective.
Graphs and tables can demonstrate the effect of key assumptions and clarify how the experts differ in their approaches to those assumptions.
The expert should reference his or her report or the source of information on slides and note which slide he or she is speaking about while making their presentation, making it easier for the tribunal to reference particular visuals to the transcript after the hearing.
Experts should be given a reasonable time for their presentation. The complexity of the issues is not always reflected in the time allotted to the presentations (e.g., when being asked to present seven heads of claim with different sources of data and different valuation approaches in, say, 15 minutes).
The parties should also agree whether or not the expert can have speaker’s notes during the presentation. It is possible that using such notes can make the expert open to discovery by opposing counsel. Particularly in the interests of providing a focused presentation in a limited amount of time, however, speaker’s notes can be very beneficial.
Hearing procedures and the virtual hearing
To enable persuasive evidence at the hearing, the parties should reach an agreement up front regarding which materials the expert may access during his or her testimony. Being cross-examined should not be a memorisation exercise in which the expert has access only to his or her reports and appendices. Experts should be allowed to access the entire case file on which they have relied, including all sources referenced, case pleadings for both sides, the complete reports of any technical experts on which they have relied, and the complete reports of opposing experts. Some experts might prefer hard-copy documents to electronic, while other experts might like to access both. Either should be permitted.
Furthermore, in the case of damages models, the expert should be allowed to access the native format of their models as needed. Again, testifying should not be a memory test, particularly with very complex damages models with thousands of cells representing hundreds of assumptions. Further, there are many cases in which multiple damages models (sometimes 50 or more) are submitted.
In any case, the expert can more effectively answer questions if he or she can access the native format model to aid in recalling how certain aspects of the calculation were performed. This is beneficial to the tribunal as the expert can verify that his or her answer provides the most complete portrayal of the calculation, rather than having to recall the specific details from memory. In fact, with the assistance of his or her own expert, counsel should also become comfortable, to some degree, in questioning the opposing expert using a live model. This can demonstrate weaknesses or errors in the model.
Virtual hearings have made it critical for the parties to agree in advance on the ground rules for the hearing procedures. Although travel is beginning to open up slowly, such that in-person hearings can resume, there is likely to be a continuing role for virtual hearings in the future, particularly with smaller matters for which costs may be an issue. As such, addressing the particular issues that arise in presenting quantum evidence during a virtual hearing are of continuing relevance to international arbitration quantum experts. Although these issues can initially seem trivial, recent experience has demonstrated that they can be the subject of considerable debate between opposing counsels.
To begin with, the timing of the hearing is important, particularly if the participants are on different continents. The quantum expert will often want to attend the opening arguments, as well as potentially listening to the testimony of key fact witnesses and other experts. Additionally, it is clearly desirable for the quantum expert to testify at a time when they are at their best; very early in the morning or very late at night is not likely to be ideal for most quantum experts. Therefore, taking into consideration the time differences between various participants is an important consideration for the scheduling of the virtual hearing.
Moving on to the mechanics of the testimony itself, dual cameras (one on the witness and one showing the entirety of the room where the witness is testifying) can ensure that the witness is alone and not being assisted by anyone during the testimony, which is a frequently voiced concern.
On the technical side, we recommend that experts should organise three monitors for testifying. The first monitor would show the hearing participants (the tribunal, opposing counsel, and shared documents on which the expert is being questioned). Testifying remotely leaves quite a bit to be desired in terms of assessing the tribunal’s reaction to the testimony and, importantly, whether the tribunal is following the points being made during the expert’s testimony. Despite these limitations, during his or her responses, the expert should aim to address the tribunal by looking into the camera directly and giving at least the impression of eye contact, just as a testifier would in a live hearing.
Additionally, while it may seem like a trivial consideration, the lighting of the room in which the quantum expert is testifying and a good-quality microphone greatly enhances the simulation of in-person testimony.
The second monitor provides the expert with all the case documents on which they have relied, including the native format damages models. During the course of answering a question in cross-examination, the expert should have independent access to these documents in providing his or her response, and should be able to review any documents on which her or she is being questioned in their entirety and under his or her own control.
This important consideration highlights the difference between an in-person hearing and a virtual hearing. At an in-person hearing, it is more difficult to whisk away a binder that has been placed in the hands of an expert, which ensures that he or she has adequate time to review the document he or she is being asked about. This is not the case with a virtual hearing, where the electronic documents are under the control of the cross-examining counsel, who can present and remove documents at will.
If the expert has a separate monitor with the document in question under his or her control, the document cannot be taken away before the expert has had adequate time to consider it. This also gives the expert the ability, while testifying, to consider the document in its entirety rather than being restricted to an excerpt.
The third monitor can provide the live transcript should the expert wish to consult it. This is important, particularly if opposing counsel asks a question referring to previous testimony of the quantum expert, another expert or fact witnesses, as the quantum expert should be able to review the testimony to make sure it is accurately portrayed before he or she responds.
Finally, as with any hearing, virtual or otherwise, the expert should be allowed access to the entire population of documents on which they relied in hard copy if he or she wishes to have the files in this format.
Under the right circumstances, witness conferencing (also known as ‘hot-tubbing’) can be an excellent opportunity for the quantum expert to speak directly to the tribunal on questions about which the tribunal is interested, without the filter of cross-examination. Rightly or wrongly, cross-examination tends to focus on discrediting the expert, which can often lead to lengthy exchanges on topics that may be largely irrelevant to the expert’s opinions, how they differ from those of the opposing expert and why.
An active and engaged tribunal will formulate questions for the experts to debate in real time. In this way, witness conferencing gives the tribunal a better insight into the bases for the key assumptions. It can clarify the reasoning behind them more effectively than through cross-examination. This is because the tribunal’s objective is to understand the details of the calculation that they need to assess damages properly rather than trying to discredit the expert or catch him or her off guard. It allows the tribunal to become more involved in the process, taking on more of a participatory role.
Counsel may hesitate to use witness conferencing for fear of losing control of the process. However, if the quantum experts are competent, prepared and experienced, then witness conferencing can assist in clarifying disputed issues expediently for the tribunal, with particular focus on those issues that the tribunal is particularly interested in addressing.
Witness conferencing is particularly useful in identifying less scrupulous experts who have adopted inappropriate or aggressive positions that might not be challenged effectively under cross-examination. It is one thing to argue with counsel who may not have sufficient technical expertise to challenge evasive or incorrect responses. It is quite another to answer an expert in your field who can point out the inconsistencies and weaknesses in an argument.
However, witness conferencing may not be appropriate in all situations. A less prepared, less informed tribunal is not likely to get significant benefits from this approach. Further, witness conferencing involves a more engaging and challenging type of testimony which, in turn, requires a high level of confidence, an ability to think and respond on the spot, as well as a higher level of assertiveness in challenging the opposing expert.
Also, there is a specific skill to challenging an opposing expert without becoming adversarial and attempting to leave a lasting impression, even if you cannot have the last word. Experts who have these attributes will generally do well; others with fewer of these skills or more limited experience may not.
In any case, counsel should always consult with their expert and consider the attributes of the opposing expert before agreeing to witness conferencing to make sure they are comfortable taking on this role.
Instructions should inform the basis of the expert’s work and should facilitate the production of a persuasive report. To achieve this goal, the work should be appropriately scoped within the area of the expert’s expertise, including a clear distinction between the roles when relying on multiple experts. The instructions should preserve the expert’s independence to comply with the most basic requirement for the expert’s opinion to be considered in the tribunal’s evaluation of the matter.
Persuasive quantum expert reports should consider the needs of the audience, including a succinct report presented in a clear manner, supplemented by footnotes, appendices and exhibits that provide more detailed explanations and complete references to the data used in the expert’s assessment. Visualisations (such as graphs, charts or figures) may aid the tribunal’s understanding, especially when combined with adequately detailed explanations. Responsive expert reports and joint statements may require adjustments to the approach to providing evidence, but without sacrificing the purpose of these reports (i.e., supporting the tribunal in its assessment of damages).
The production and presentation of relevant evidence (i.e., the information on which the quantum expert relies) is a crucial element of a persuasive report. If available, contemporaneous documents are likely to provide the most reliable evidence. However, as with any other evidence that is relied on, the expert should seek to verify the information independently (e.g., by reference to other available sources or the expert’s own analysis). Considering the increasing volume of data, documents and models, their production in full (in comparison to only excerpts) and in native format (in comparison to .pdf or other file types) is preferable as it allows a more complete review and assessment.
At or approaching the hearing, updates to the damages calculation may be considered, depending on the reason (e.g., external developments, identified errors), their magnitude and the timing of their discovery. The direct statement, often in the form of a presentation, enables the expert to draw the tribunal’s attention to the most important (and probably the most disputed) issues, often supported by compelling visuals. During cross-examination (including in virtual settings), the quantum expert should be allowed full access to the information and data on which he or she relied in preparing his or her assessment and report so as to provide the tribunal with the best possible support in its evaluation of the quantum issues and to avoid the testimony turning into a memory test.
Although virtual hearings complicate the presentation of evidence at a hearing, establishing ground rules before the hearing and making full use of available technology can help simulate the in-person experience as closely as possible. Finally, witness conferencing can be an effective tool that aids a persuasive presentation, but that requires preparation and should be managed by the tribunal.
 Alexander Demuth, Laura Hardin and Trevor Dick are managing directors at Alvarez & Marsal.
 Mark Kantor, ‘A Code of Conduct for Party-Appointed Experts in International Arbitration – Can One be Found?’, Arbitration International, Vol. 26, Issue 3 (1 September 2010), pp. 323–80.
 See, e.g., Geoffrey Beresford Hartwell in Geoffrey BH’s Blog (https://geoffreybh.wordpress.com/2012/05/23/lies-damned-lies-and-experts/).
 This is unless the expert is instructed to assume an input is correct; albeit the expert should thoroughly consider the implications their instruction carefully before accepting it.